Policies

Policies Font

RETURNS

If you are not thrilled with your purchase, we will gladly accept returns or exchanges with two weeks from the time your order was received.
We accept returns for a full refund (less shipping) to the original form of payment. The shipping costs are non refundable and will be deducted from the refund. Jewelry must be returned unworn in its original condition, and packaging.
To return an item, please email us at sales@lxjool.com with “RETURN” or “EXCHANGE” in the subject line.
Please enclose a copy of your receipt or packing slip with the return and please send your return with an insured courier (e.g., FedEx, UPS, USPS Parcel Post). We will send you a confirmation email as soon as your return has been received and processed.
Please note, while refunds are processed promptly, it may take up to 2 weeks for funds to settle in your account.
Custom-designed, size-altered, and monogramed pieces are not eligible for return or exchange.

REPAIRS & RESTRINGING

We offer one complementary repair on all jewelry purchased within one year. After one year, we will gladly repair your LX JOOL item for a small fee.
If one of your pieces requires a repair, please email us at sales@lxjool.com with “REPAIR” in the subject line. We will get back to you with the address to send the item. We are not responsible for items damaged or lost in transit. Please include your desired return mailing address and email and or phone with your repair. We will send you a confirmation email as soon as your repair has been received. Please note that repairs and restrings require 2-3 weeks for completion. Expedited services are available upon request for an additional fee.

RESIZING

We offer size alterations on most pieces of our jewelry. To request a size alteration, please email sales@lxjool.com with “SIZE ALTERATION” in the subject line. We will contact you to determine your proper size and offer a price quote. We ask that you ship all jewelry with an insured courier in a padded envelope or box. We are not responsible for items damaged or lost in transit.
We will send you a confirmation email as soon as your jewelry has been received. Please note that size alterations require 2-3 weeks for completion.
Expedited services are available upon request for an additional fee.

CUSTOM DESIGN

See something you like, but want to make a slight change to it?
Want something designed just for you?
Email us at sales@lxjool.com

BRIDAL JEWELRY

Want to make your special day even more special? We can help you custom create your bridal and bridesmaid jewelry. Email us at sales@lxjool.com.

PRIVACY

We are committed to protecting your privacy. We collect personal information from you for purposes of identification and only if you voluntarily submit it to us. We use that information to process your order and to enhance your shopping experience. We will never sell, loan, rent, trade or give away your name, or email address. We use email to communicate with you about your order and to let you know about special product introductions.